Enterprise Management Services (EMS)

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Enrichment in technology has led to advanced, efficient, cost effective and faster solutions for business organization, and has also added complexity to overall IT Operations & Management. Focus of the organization is continuously shifting to improve profitability by maximizing business service availability, rendering excellent end user experience and reducing operational cost.

HCL's Enterprise Management Services with its Sole focus on "Simplifying IT Operations” offers Industry leading solutions to address the challenges and demands of IT Operations and Management. With rich experience on deployment, integration and customization services across multi-vendor, multi-technology and cross-platform environment, HCL offers solution to step-up Business Service Availability, improve IT Utilization, optimize Resources and align people-Process-Technology based on ITIL Framework.

HCL Enterprise Management Services Portfolio


HCL EMS Skills & Expertise
  • Use best practice processes to enable end-to-end availability and reliability of the IT environment
  • Enable competitive advantage by aligning IT deliverables to the business strategy
  • Establish governance frameworks to enable complete visibility into IT operations and agility in decision making
  • Standardize and automate the delivery of IT services across towers, business units and service suppliers
  • Integrate multiple suppliers to assess effectiveness and ensure continuous improvement
  • Transform the IT cost structure to get the full business value from each IT capability and service
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